Before you confirm
Review the recipient, amount, currency, applicable fee, and payment method before confirming a transaction.
Payment support
Refunds and cancellations.
Payment outcomes depend on the payment method, provider response, transaction status, and the seller or account involved. Nexpay records transaction details so support can review a reported issue.
Need a review?
Keep your reference, payment-link details, and supporting information, then contact Nexpay support for an investigation.
Provider payments
Some card and PayPal outcomes are controlled by the payment provider. Provider disputes may require the provider's own review process.
Internal transfers
Contact support promptly if an internal transfer was sent to the wrong active Nexpay account. A reversal is not guaranteed and depends on the transaction state.